Lease vehicle maintenance information

Call 0344 879 6000

Call 0370 600 4499

Call 0370 0120 331

For vehicles under 3 years old:

Please contact the manufacturer on their roadside assistance line, depending on the manufacturer they may be partnered with a break down service i.e.  Nissan roadside assistance is partnered with the RAC. Roadside assistance should be contacted for any warranty related issues with the vehicle i.e. battery issues and the vehicle will not start, any mechanical warning lights that prevent the vehicle form driving.

For vehicles over 3 years old:

Use the AA for roadside assistance – 0800 424 151

*If the vehicle needs to be recovered to a garage you will have to make an appointment with All Star Service Point – 0808 250 3896 before arranging the recovery to ensure that the garage can take the breakdown. Please contact DriveElectric if you do not have the membership number for the AA as you will need this.

For vehicles under 3 years old:

Please contact the manufacturer on their roadside assistance line, depending on the manufacturer they may be partnered with a break down service i.e.  Nissan roadside assistance is partnered with the RAC. Roadside assistance should be contacted for any warranty related issues with the vehicle i.e. battery issues and the vehicle will not start, any mechanical warning lights that prevent the vehicle form driving.

For vehicles over 3 years old:

Use the AA for roadside assistance – 0800 424 151

*If the vehicle needs to be recovered to a garage you will have to make an appointment with All Star Service Point – 0808 250 3896 before arranging the recovery to ensure that the garage can take the breakdown. Please contact DriveElectric if you do not have the membership number for the AA as you will need this.

Call 0800 389 3690

or book online

Call 0370 600 4499

or book online

Call for tyres: 0370 012 0301

Call for servicing: 0370 505 0135

or book online

Call 0344 371 8033

or book online

Visit the Allstar driver microsite or call ‘Service Point’ : 0808 250 3896

Please use ‘Service Point’ to book any vehicle services, tyre replacements, MOT and any other maintenance work. Payment will not be required from the driver. All garages should process on the ‘1Link’ platform for payment.

You must make an appointment prior to visiting a garage for all procedures, even tyre replacements.

When arranging an appointment you will need the following details ready at hand: 

● Vehicle Registration
● Current mileage reading
● Name of policy holder
● Contact number
● Email address to send confirmation
● Postcode to locate the closest garage
● Work required
● Date required
● Accommodation requirements i.e. loan vehicle, while you wait appointment
● Tyre size

FlexiHire vehicles are fully maintained, visit the Allstar driver microsite or call ‘Service Point’ : 0808 250 3896

Please use ‘Service Point’ to book a vehicle service, tyre replacements, MOT or any other maintenance work. Payment will not be required from the driver. All garages should process on the ‘1Link’ platform for payment.

You must make an appointment prior to visiting a garage for all procedures, even tyre replacements.

When arranging an appointment you will need the following details ready at hand: 

● Vehicle Registration
● Current mileage reading
● Name of policy holder
● Contact number
● Email address to send confirmation
● Postcode to locate the closest garage
● Work required
● Date required
● Accommodation requirements i.e. loan vehicle, while you wait appointment
● Tyre size