In-life

You can apply for the Cleaner Vehicle Discount, also known as the Congestion Charge Exemption, on the Transport For London website.

You will need a copy of your vehicle’s V5C registration document. As your vehicle is owned by the funder, the V5C will be sent directly to them from the DVLA.

To obtain a copy of this, please submit a request via our Contact form. Please note, it can take up to 4 weeks post-delivery for the funder to receive the V5C from the DVLA.

As your electric vehicle is owned by the funder, the V5C will be sent directly to them from the DVLA. To obtain a copy of this, please submit a request via our Contact form.

It can take up to 4 weeks from the date of delivery for the funders to receive the V5C from the DVLA. As soon as they have received this, we will be sure to send a copy to you.

Most funders will allow you to change your payment date, provided you have received at least one invoice. Please contact your funder directly to change your payment date.

You can find their contact details on our Funder contact details page.

In most cases, you can extend your vehicle lease contract (unless your contract has reached the maximum term of 60 months).

To obtain a quote, please submit a request via our Contact form and a member of our team will be in touch in 24 hours (Monday to Friday).

You can amend your contract mileage during the lease. However, amendments cannot be made in the first 6 months or the last 6 months of the contract.

To obtain a quote, please submit a request via our Contact form and a member of our team will be in touch in 24 hours (Monday to Friday).

In some cases, your funder may be able to provide you with a price to purchase your vehicle.

To obtain a quote, submit an enquiry via our Contact form and one of our Customer Experience Advisors will be in touch within 24 hours.

Yes, you can transfer a private plate onto your vehicle; however, this cannot be done until after delivery has taken place. Please contact your funder for information:

Alphabet
Customer Services
Partner.customerservices@alphabet.co.uk
0370 012 0301, option 8.

Arval
Private Plates
personalisedplates@arval.co.uk

DriveElectric
Customer Experience Team
Contact us form
01628 899 727

LeasePlan
Customer Services
vehicleadministration@leaseplan.co.uk
0344 493 5811, option 7

Lex Autolease
Customer Services 
customer.services@lexautolease.co.uk
0344 879 6633, option 6.

Yes, you can take your vehicle abroad.

You will need a VE103 document and a letter of authorisation from the funder to take your vehicle outside of the UK.

Please see the contact details below for each of the funders:

• Lex Autolease – Call 0156 470 1118 or submit a request online via Lex's website.
• Arval – 0370 600 4499 (Option 5) or submit a request online via Arval's website.
• Alphabet – 0370 012 0301 (Option 8) or submit a request online via Alphabet's website.
• Leaseplan – 0345 250 0000 (Option 6) or submit a request online via Leaseplan's website.
• DriveElectric – 01628 899 727 (Option 2) or submit a request via our Contact form.