Frequently asked questions
Answers to common leasing and electric vehicle questions
General leasing questions
Find the answers to general electric vehicle leasing questions
Breakdown & accidents
Find out what to do in the event of a breakdown or accident and who to call
Service & maintenance
Find information on looking after your vehicle, including booking routine servicing, maintenance issues & more!
Order & delivery
Find information on signing your contracts, delivery day, our arrangement fee & more!
In life
V5s, Congestion Charge Exemptions, Going Abroad & Contract Amendments
Renewals & end of contract
Discover your end of contract options, including renewing, extending or simply returning your vehicle
Salary Sacrifice employees
Find answers to all the questions you might have as an employee who is eligible for our EV Salary Sacrifice Scheme offered to you by your employer.
Charging
Answers to all your charging questions
Funder contact details
Find the funder contact details here
FlexiHire
Require an alternative, flexible funding solution? Try FlexiHire.
Tesla
Find the answers to Tesla questions
DriveElectric Plus
Find information on how to set schedules or unlink your car in the driver app
Complaints
Find information on our Complaints procedure and how to make a complaint
Still need help?
Explore our comprehensive FAQs or contact us directly, we’re on hand to support you throughout your electric journey.